Home Contact Info Books Education Events

    Dr. Jodie has published books and numerous articles relating to customer experience excellence.  Of note most recently is a book co-authored by Dr. Debra Perkins:  Survey Pain Relief published by ICMI Press.

Coming Soon -

Survey Pain Relief

  • Publisher: ICMI Press; (2008)
CCmgt.jpg (26443 bytes)
  • Textbook Binding: 101 pages
  • Publisher: Purdue University Press; (March 1999)
  • ISBN: 1557531129
 
CRM.jpg (24724 bytes)
  • Hardcover: 183 pages
  • Publisher: Prentice Hall
  • ISBN: 0134384741

Dr. Jodie is currently finising "Survey Pain Relief": set to be released in September 2008.

 

Copyright © 2005 Customer Relationship Metrics, L.C.